Issues logging in

Having trouble logging in to access your course?

Issue 1: My login isn’t working/I can’t remember my password

Start by trying to reset your password. If the password reset hasn’t worked, please enter the email address you enrolled with below and we will be in touch shortly to assist

Issue 2: I registered with an incorrect email address

If you make a mistake or type the wrong email address when you register, you will need to contact us via the form below and we will update your details within the system. This usually takes up to 48 hours to process.

You’ll then receive an email with your new login details.

Issue 3: I can’t remember the email address I registered with

Please contact us using the form below if you can’t remember the email address you registered with.

Issue 4: I can’t find my login details

To find your login details please go to the email account that you registered with and search for one of the below:

Congratulations on your enrolment; OR
Learning Online | Here are your login details; OR
Order confirmation of login details; OR
LearnUpon: OR
Login

If you still can’t find your enrolment email with your login credentials please contact us via the form below and we will send you an email with your login credentials within 48 hours.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

"*" indicates required fields

Are you a Learning Online student?*

Yes

Name*

First Last

Email*

Phone*

Field of study*

Course of interest*

Assignment enquiry type*

Cancellation enquiry type*

Kit enquiry type*

Please tell us which kind of advice you are looking for:

Please select reason for cancellation*

Assignment name or number:*

Please enter the name or number of the assignment you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of kit and items*

Accepted file types: jpg, jpeg, png, gif.

Cooling-off period status*

Tell us more about your login issue*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about your billing enquiry?*

Any further information?

Do you have anything to add about your certificate?*

Tell us more about your cancellation enquiry*

Please tell us a bit more about why you would like to cancel your course below.

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue. Please note: the only courses that will contain a kit, are Photography, Dog Grooming and Beauty.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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