My kit has damaged items

Please note: the only courses that will contain a kit, are Photography, Dog Grooming and Beauty.

We’re sorry to hear you have damaged items in your kit. To get a replacement kit we will require visual evidence of the damaged items.

Please use the form below to attach an image of the broken item(s), a description of the damage and specify the course the kit was for.

We will then be in touch within 48 hours to organise your replacement item(s)/kit for you.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

"*" indicates required fields

Are you a Learning Online student?*

Yes

Name*

First Last

Email*

Phone*

Topics*

How can we help?*

Assignment enquiry type*

Verify postal address*

City*

State*

Postal Code*

Country*

Please select reason for cancellation*

Assignment number*

Please enter the number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

What course do you want to change from?*

What course do you want to change to?*

Requested course due date*

Supporting documentation

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 63 MB.

Tell us more about how we can help*

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

This field is hidden when viewing the form

Timezone

This field is for validation purposes and should be left unchanged.

90760

Was this article helpful?

How Can We Help?

My kit has damaged items

Service request

How can we improve this article?

Please submit the reason for your vote so that we can improve the article.